'CASE: Pizza USA – An Exercise in Translating Customer Requirements Into Process Design Requirements Essay\r'

'Production & trading operations Management\r\n pizza pie ground forces is a chain of pizza pie eating places that currently offers model and take-out operate. Many clients hand said that they would defile more pizzas from Pizza regular army if it offered a manner of speaking service. This exercise is in cardinal parts. In start I, you play the customer. In Part II, you play the manager at Pizza USA who is responsible for underdeveloped the pizza lecture outgrowth figure of speech sine qua nons.\r\nPART I\r\nTo start with, you have to sound off like a customer. This should be easy since you probably have bang with methodicalnessing pizza to be delivered. edit that experience to work! act a magnetic dip of the attributes of pizza deliverance that atomic number 18 all important(p) to you AS A client! As we said, this should be easy. Right? Or is it? In devising your heel, consider the future(a): What must a pizza delivery service accomplish so that you atomic number 18 reasonably satisfied? Beyond your be reasonably satisfied, what could a pizza delivery service do that would make it truly unique and make water a derivative advantage? In an separate(prenominal) words, what could a pizza delivery service do that might cause you to ALWAYS site from one particular service (and, perhaps, to yield more for the privilege)?\r\nAssume that this pizza eating place can make whatever large-hearted of pizza (and side items) that you want.\r\nPART II\r\nNow, put on your â€Å"Pizza USA manager’s hat.” For this part of the exercise, you depart NOT be teamed with some other students. First, using the names of all of your team members, create a master list. Next, try to leave office radical the items on your list under a serial publication of major headings; for example, â€Å"condition of the delivered pizza” or â€Å"quick, on-time delivery” or â€Å" revision accuracy,” and so on. Finally, make a list of the â€Å"pizza delivery turn aim requirements” that your pizza delivery process forget have to meet. As you do this, think about measurable standards; in other words, what would you measure in localize to tell that your process is operating effectively and expeditiously? Why do you think that these measures give be useful? Here’s an example of how a part of this compendium could go. One customer requirement whitethorn be that the pizza should be savoury when it is delivered. The fact is that as soon as the pizza comes out of the oven, it starts to cool. So, how could you keep the pizza from dropping below some negligible temperature before you hand it to your customer? • possess sure that in question 3, you strike quantitative measurements. (See the second paragraph of Part II.)\r\nASSIGNMENT\r\n1 Make a list of pizza delivery attributes that are important to you as a customer. 2 Categorize your list of items under a series of major headings . 3 Make a list of pizza delivery process design requirements. Associate with severally requirement a measure that would vouch that the process meets the requirement.\r\nCASE: Pizza USA †An Exercise in Translating node Requirements Into cognitive process Design Requirements 1. Make a list of pizza delivery attributes that are important to you as a customer. Quick prepare taking: is important that when calling the restaurant to place the order, they answer and take the order in a timely manner. Pizza arrives on time: customers want their delivered as soon as possible. Pizza is juicy: is important for the pizza to be unbroken hot as it arrives.\r\n2. Combine your list with the lists of a few other segmentation members and categorize the items under a series of major headings.\r\nGood customer service\r\nGood food quality\r\n dissolute delivery service\r\n3. Make a list of pizza delivery process design requirements. Associate with each requirement a measure that would ensu re that the process meets the requirements. Customer call (take order)\r\nFailure: absurd order\r\nPoka-yoke: Double-check order with customer before proceeding Place order and process payment\r\nFailure: trunk failure/cannot process payment\r\nPoka-yoke: fork up cash payment option\r\n grow pizza\r\nFailure: assure during supply\r\nPoka-yoke: notify customer and provide a discount/ extra product (i.e. free dessert) Deliver pizza\r\nFailure: delay during delivery\r\nPoka-yoke: provide discount voucher\r\n4. Design a process that meets your requirements. tell it by using a flow diagram similar to those shown in Exhibits 7.4, 7.5, and 7.6. Stage:\r\n1: preliminary activities Stage\r\n2: Customer ServiceStage\r\n3: Work performance\r\n'